My mother, who loved going on overseas group tours with major travel companies, turned 88 and found group activities difficult, so we used this service for the first time.
It was my first time planning a private trip with my family, and I had never heard of this site before, so I was honestly anxious. However, I felt it was the perfect service for what we needed in many ways, so I decided to consult them.
I booked the flight tickets and hotel separately, but I entrusted them with everything else, including meals.
At first, the local travel agency they introduced didn't seem to listen to our requests carefully and presented a plan, so I was worried. However, after detailed discussions, they adjusted it to meet our needs. Their response was surprisingly quick, and decisions were made very fast. The price, which I was concerned about, was reasonable and reassuring.
During the trip, especially at the initial airport meeting, being able to communicate with the guide via the familiar LINE app was very convenient and made things easier.
With this travel company, it seems the guide is assigned daily, and even when I asked locally, they said, 'We'll be together tomorrow, but the day after is uncertain.' However, in the end, I had the same guide from start to finish, which was great.
The guide, to be honest, was not fluent in Japanese, and there were times when conversations didn't align or I couldn't catch what they were explaining despite their efforts. However, they were very kind and considerate of my elderly mother, who had difficulty walking.
It was interesting to be taken to a popular local eatery with long lines, a place group tours would never go. My mother, unfamiliar with such places, was a bit bewildered, but my husband loved it. I also preferred it to endless set menus that I couldn't finish. The tea time experiences, like Vietnamese sweet soup or unique egg coffee, which I wouldn't have thought of without their suggestions, became wonderful memories.
Everything went smoothly, and I discovered the charm that group tours lack, so I would definitely like to use this service again if I have the chance.
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