Customer Reviews for Oooh

Visited the market of the ethnic group living in the mountainous region of Odisha.

I appreciate your response to my sudden inquiry, including the arrangement of a guide from Delhi and suggestions for transportation.
I am very grateful for everyone's support.

Regarding the guide, I felt quite rushed during the market visit.
The original purpose was to enjoy the market, and I was taking photos, but being rushed was not a pleasant experience.
Of course, I understand it was to consider the time for the next move, but I was told that the visit time for the market was about 30 minutes.
(Isn't that too short...? After that, I was scheduled to move to a hotel in another city in about 6 hours.)
In the end, I was able to stay at that market for about an hour,
and since I was guided by a local person, I am grateful to the guide for the arrangements.
Also, I was able to stop by a village that was not in the itinerary,
and I was very thankful for the flexible response in that regard.

Additionally, I felt that it would have been better if we could communicate a bit more in Japanese. Even when rephrasing in simple Japanese slowly, there were times when I received a "?" mark,
so while the guide was very polite and supportive in various ways,
I think it would be good if this could be improved a little.

I have expressed various complaints, but thanks to everyone's support, it turned out to be a satisfying tour.
Thank you very much for this time.

We traveled around various parts of Italy for about 10 days with the whole family.
Since there were 7 of us, including children from 3 generations, and we were coming from both the United States and Japan, we couldn't go with a package tour, but thanks to the various customizations, we were able to travel smoothly.
The arrangements for airport transfers to the hotel, local guide arrangements, tickets for various tourist spots and museums that allowed us to enter without waiting in line, and signing up for local tours were all handled collectively, which was a great help as it would have been cumbersome to manage on our own.
I think it would have been even better if options like high-speed train upgrades and hotel upgrade patterns were suggested, but my family was still very satisfied, so it turned out to be a comfortable trip.

They put together quite a tight schedule for us.
The driver on the chartered car really worked hard to drive long distances, and the conductor was a cheerful and fun person, which allowed us to have an enjoyable time.
Additionally, the hotel room was better than expected (although it was said to be a room without a window, it actually had a window, and regardless of the view, it was nice to have the morning sun coming in) and since the conductor handed us a form in advance for the hotels where they wouldn't accompany us, check-in was smooth.
It truly became a wonderful trip. Thank you very much.

Good Points
The guide taught us about the Inca civilization, plants, and birds
The guide was dedicated to just us and was flexible with itinerary changes
Bad Points
The change in flight time was not communicated to the local guide

It was a smooth and comfortable trip.
Both the guide and the driver were kind and pleasant.

Thank you very much for your help this time.
I contacted you a month and a half before departure, and I truly appreciated that everything was arranged properly in time.
Regarding the response,
I recommend consulting with some flexibility in the dates, understanding that there are time zone differences and other circumstances.

I planned a domestic trip to Egypt, which I had long dreamed of, for 6 nights and 7 days and asked Oooh to arrange it. We booked our international flight tickets and hotel ourselves and requested arrangements for transportation between cities and sightseeing guides based on that schedule.

I have experience staying in multiple countries for long periods, and I often have friends who guide me locally, but in Egypt, although I have two friends stationed in Cairo, I didn't have time to travel around the country with them. Therefore, I decided to have a company knowledgeable about local information create a trip just for us.

The guides who coordinated and interpreted in each city were all very kind, interesting, and flexible in responding to our sudden changes in plans and requests. For example, in Luxor, we initially planned to visit the Luxor Temple during the day, but they accommodated our sudden request to visit it on the night of our arrival. They even suggested and arranged for us to tour the city by horse-drawn carriage while heading to the temple.

Also, when I expressed a desire to visit the new Grand Egyptian Museum, which was not on our schedule, they not only arranged for a car but also the coordinator accompanied us to the entrance. While we browsed the museum, he waited in the café area working.

At Abu Simbel, there was a situation where I was anxious because the guide's level of accompaniment differed from what I had initially been told, and we had difficulty meeting the driver who was supposed to take us to Aswan Airport after the temple tour. However, when I communicated this to the Cairo coordinator that evening, they contacted the relevant parties within the same day to confirm the situation. Furthermore, the next morning, they held an internal meeting to discuss compensation proposals and future measures.

They frequently contacted us before the trip, and since we were connected via WhatsApp with both Japanese staff and local staff, we had backup beyond just the local coordinator, allowing us to continue our trip with peace of mind.

The ruins and cities we visited were some of Egypt's top tourist destinations, and although the price was higher compared to joining a tour, we were able to have a truly good experience with our own driver and guide, enjoying a free and private trip.

I didn't want to carry large luggage, so the pickup car was a great help. It made for a luxurious trip, but in every place, there was someone fluent in Japanese who sincerely guided me (having someone who could speak Japanese was definitely easier).
The Portuguese driver was also great (from the narrow hotel in Porto to Óbidos → Lisbon).

I had oooh-san book hotels and such for me, but if possible, I think it would have been reassuring to know a bit more detail (like the fees for the interpreter and driver).

I was concerned that there might be issues with time differences or language problems in my interactions with Karin, but Mr. Okura followed up well and there were no communication issues at all.

I don't know if it was cheap in terms of price, but the quality of the local guides was high, and the transportation was comfortable in a Mercedes.

This time, there was a problem with the payment for the hotel in Madrid, but I think it would have been better if I had received a payment statement in advance.

I was able to have a completely private and safe trip for children✨
The guide Mr. Am was truly a wonderful person and I couldn't stop smiling every day😊
I would like to ask again🤲