Customer Reviews for Oooh

A sudden decision for a trip to Thailand about two months ago with my best friend from school days.
Our local guide Da was very cheerful and kind, and a wonderful person who taught us a lot about the local area, making it a safe and enjoyable trip.
He was also very good at taking photos!
There were some slight concerns as the person I communicated with before going to Thailand didn't seem to read what I initially conveyed, made a few mistakes with the schedule, and when providing the budget, it changed from a total for two people to a per person rate, but overall, the suggestions were very detailed.

Indeed, private tours are easy for transportation and are great.
Thank you for a fun and wonderful trip that became lovely memories!

It was a solo trip, but the service was polite and I was able to travel with peace of mind. My first trip to Kenya became an unforgettable and amazing journey thanks to you. Thank you very much.

I try to judge by the response speed.
Among them, the fastest was always this Oooh-san.
The collaboration with Bali and Indonesia, Jakarta was
also good, so it was helpful.

Fourth trip to Egypt in 20 years. This was my first time asking this travel agency for help. Thanks to the travel agency staff and the local coordinator, I was able to do more than 100% of what I wanted. The local staff were all wonderful, and every day was filled with emotion. The food in Egypt was incredibly delicious! I definitely want to ask for their help for my next trip as well! Thank you very much!

In this trip to Kenya, I wanted to create an experience that not only focused on safari but also allowed us to learn about the country, its cities, and the lives of its people. While many travel companies only offered safari-centered tours, this company proposed an original plan that truly captured our wishes.

On-site, we had a dedicated local Kenyan driver and guide accompanying us from the arrival airport to the departure airport, which made us feel safe and secure. Additionally, we were able to hear various stories from our guide about Kenya's history, politics, climate, transportation, and healthcare, making it an ideal trip that we could never have achieved on our own. During the safari, the guide provided very detailed explanations about the animals, allowing us to feel even more captivated by the allure of the safari.

Furthermore, there was a system in place that allowed us to quickly contact Japanese staff by phone, so we could enjoy our first trip to Africa without feeling anxious.

I requested assistance because I thought arranging transportation and entrance tickets on my own would be a burden during my limited travel period.
From the initial communication to the support on-site, the attentive service made for a fulfilling trip.

There were a few points of concern.
・Miscommunication about the plan details
There were discrepancies between the explanations given by the guide and the itinerary in the brochure. Since we confirmed the brochure together and followed the plan, it was not a problem, but I felt uneasy thinking about what might have happened if I hadn't properly checked and just went along with what was said.
・Stopping at souvenir shops
One reason I requested this custom-made tour was because I did not want to stop at souvenir shops, yet there was an itinerary that included a visit to one. It may be unavoidable in overseas travel, but it was a disappointing point.
・Suggestion of options
I was offered additional options because there was time, but if there was time, I would have preferred to spend more time at the original plan location ②. The same goes for the souvenir shop; since time and costs were spent to go there, and the time on-site is limited, I honestly wanted to spend more time at places I had always wanted to see.

Although there were a few points of concern, overall, the communication beforehand and the support on-site were very attentive and good. The guide was also a studious person and had no issues with Japanese, teaching me various things and allowing me to enjoy the trip!
I believe this trip was more satisfying than arranging it myself or visiting through a package tour, so I am grateful to the person in charge at Oooh, the local travel agency staff, the guide, the driver, and the assistants!!

I conveyed my wishes, they planned it out, and the flexible arrangement was just perfect for me! On this day, I just wanted pick-up and drop-off, and on that day, I wanted to sightsee in this area...!
The local guide was also a very nice person, and it became a great trip♪♪

There were no complaints at all, from the itinerary suggestions to the guide at the destination. I am very satisfied and can recommend it with confidence.

For a full three days, excluding travel days, we stayed in a yurt and spent time riding Mongolian horses. Along the way, we were able to visit various tourist spots, and it was a lot of fun to spend time with a nomadic family!
At night, we relaxed under a sky full of stars, and when the sun rose, everyone started moving... It was the best trip.
Mongolia is vast, so next time I would like to visit another place in a different season!

The main purpose was aurora hunting, and the second was to capture breathtaking views not seen in Japan. Regarding the aurora, it was somewhat disappointing as the active aurora forecast did not align with the clear weather forecast, but the geothermal area of Geysir, the glacial lake at the end of Vatnajökull glacier, and the numerous impressive waterfalls were wonderful. Since it was a short stay of only 5 days, there were many places I couldn't visit, and I would like to return if given the opportunity.